Careers

Spoleto Festival USA is internationally recognized as America’s premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston’s historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization. 

The Role 

Spoleto Festival USA is seeking a Box Office Coordinator to coordinate the box office side of the 2027 Festival, running May 28 through June 13. You’ll own group sales and luxury travel planner sales from first outreach to final confirmation, coordinate the apprentices, ticket agents, and drivers who keep the box office moving (stepping into any of their shifts when needed), and make sure every venue has exactly what it needs before the doors open. 

We’re looking for a polished, detail-oriented client services professional, ideally from the box office, hospitality, or luxury travel world. You treat every planner and group leader as a client to look after, you stay calm when deadlines stack up, and you keep records clean enough that anyone could open an account and know where it stands. This is a seasonal, full-time role from mid-November 2026 through June 25, 2027. 

Above all, you genuinely love working with people. Your energy is infectious, you inspire the people around you, and you make sure every staff member and volunteer you work alongside is equipped and empowered to deliver an exceptional, hospitable experience for every patron and guest. 

Position Type: Seasonal, full-time, exempt, and not benefit-eligible 

Location: Charleston, SC (onsite) 

Department: Box Office & Visitor Experience 

Reports to: Box Office & Visitor Experience Manager 

What You’ll Do 

• Set the tone for exceptional hospitality, and make sure the staff and volunteers you work alongside have the tools, information, and confidence to do their jobs well. 
• Run the full group sales and luxury travel planner sales cycle in Tessitura: outreach, reservations (holds, orders, and payments), and fulfillment (tickets, confirmations, and guest records). 
• Look after each planner and group leader as a client, answering promptly, anticipating needs, and speaking the language of high-end travel advisors. 
• Coordinate schedules and day-to-day support for the Festival Apprentices, Ticket Agents, and Drivers, cover call-ins, and step in to work any of those shifts when needed. 
• Help train staff across every Box Office & Visitor Experience position, with a focus on Tessitura and box office procedures. 
• Prepare and confirm will call, equipment, and supplies for every performance, and hand them off cleanly to the Visitor Experience team at each venue. 
• Support daily box office operations and patron service by phone, email, and in person. 
• Support and manage merchandise fulfillment and keep inventory accurate, organized, and stocked. 
• Coordinate and manage Festival pop-ups at community and promotional events, recruit event volunteers, and get our materials into local businesses. 

What You’ll Bring 

• Concierge-level client services experience in box office, ticketing, hospitality, or luxury travel. 
• Fluency in Tessitura, including holds, orders, payments, and fulfillment. 
• Comfort with the language and expectations of high-end travel advisors and their clients. 
• A genuine love of working with people and a warm, positive attitude that inspires everyone around you. 
• A hospitality-first mindset and a natural instinct to anticipate what people need before they ask. 
• Experience scheduling, training, or coordinating a team, including seasonal, volunteer, or student staff. 
• Sharp organization and attention to detail, and a calm, steady approach under pressure. 
• Strong communication skills and proficiency in Microsoft Office. 
• Working knowledge of the Americans with Disabilities Act (ADA) as it relates to accessible seating and patron service. 
• Prior Spoleto Festival USA experience is a plus, but not required. 

Spoleto Festival USA is internationally recognized as America’s premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston’s historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization. 

The Role 

Spoleto Festival USA is seeking a Visitor Experience Coordinator to coordinate the onsite, guest-facing side of the 2027 Festival, running May 28 through June 13. You’ll coordinate recruitment, training, and scheduling for our seasonal House Managers and more than 250 volunteer ushers, step in to cover shifts when needed, and make sure every venue is staffed, ready, and welcoming before the lobby opens. 

We’re looking for a warm, organized coordinator who is at home in a live event setting. You can coach a volunteer in the moment, keep a schedule of hundreds of people straight, and stay calm when a show changes at the last minute. This is a seasonal, full-time role from mid-November 2026 through June 25, 2027. 

Above all, you genuinely love working with people. Your energy is infectious, you inspire the people around you, and you make sure every staff member and volunteer you work alongside is equipped and empowered to deliver an exceptional, hospitable experience for every patron and guest. 

Position Type: Seasonal, full-time, exempt, and not benefit-eligible 

Location: Charleston, SC (onsite) 

Department: Box Office & Visitor Experience 

Reports to: Box Office & Visitor Experience Manager 

What You’ll Do 

• Set the tone for exceptional hospitality, and make sure the staff and volunteers you work alongside have the tools, information, and confidence to do their jobs well. 
• Coordinate recruitment and training for seasonal House Managers and more than 250 volunteer ushers on guest service, safety, emergency response, and accessibility. 
• Build and manage the House Manager and usher schedule across every venue and performance, cover call-ins and last-minute changes, and step in to work House Manager and front of house shifts when needed. 
• Help train staff across every Box Office & Visitor Experience position, with a focus on guest service and venue operations. 
• Make sure every venue is staffed and guest-ready before the lobby opens, with pre-doors meetings starting on time. 
• Receive will call, equipment, and supplies from the Box Office team at each venue and verify that everything is there and working before doors. 
• Work onsite at Festival pop-ups at community and promotional events alongside the Box Office Coordinator. 
• Keep volunteer records current in Better Impact and Tessitura, and maintain the House Manager Manual, Usher Manual, and Emergency Action Plans. 
• Coach House Managers and ushers throughout the Festival and close out the season with thank-you letters, updated manuals, and lessons learned. 

What You’ll Bring 

• Front of house, guest services, venue operations, or hospitality experience, ideally in live events. 
• Experience recruiting, training, and coaching volunteers or seasonal staff, with warmth and professionalism in the moment. 
• Comfort managing high-volume scheduling and records; experience with Better Impact or Tessitura is a plus. 
• A genuine love of working with people and a warm, positive attitude that inspires everyone around you. 
• A hospitality-first mindset and a natural instinct to anticipate what people need before they ask. 
• Experience scheduling, training, or coordinating a team, including seasonal, volunteer, or student staff. 
• Sharp organization and attention to detail, and a calm, steady approach under pressure. 
• Strong communication skills and proficiency in Microsoft Office. 
• Working knowledge of the Americans with Disabilities Act (ADA) as it relates to accessible seating and patron service. 
• Prior Spoleto Festival USA experience is a plus, but not required. 

Spoleto Festival USA is internationally recognized as America’s premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston’s historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization. 

The Role 

Spoleto Festival USA is seeking Box Office Ticket Agents to be the friendly voices and faces of the 2027 Festival, running May 28 through June 13. By phone, by email, at the box office window, and at Festival venues, you’ll help patrons find the right performances and seats, solve ticketing questions with care, and make every patron feel welcome long before the curtain rises. 

These are seasonal, part-time roles from early January 2027 through mid-June 2027, with flexible hours that include evenings and weekends. Returning Ticket Agents may take on added responsibility as Lead Ticket Agents, serving as approachable, go-to mentors for new agents and apprentices. 

Above all, you genuinely love working with people. Your energy is infectious, you lift the people around you, and you take pride in making every interaction feel welcoming, warm, and memorable. 

Position Type: Seasonal, part-time, hourly, and not benefit-eligible 

Location: Charleston, SC (onsite) 

Department: Box Office & Visitor Experience 

Reports to: Box Office & Visitor Experience Manager 

What You’ll Do 

• Bring warmth and energy to every call, email, and in-person conversation, and turn ticketing problems into great experiences. 
• Be the warm, helpful voice that makes a great first and last impression, since you’re often the first, and sometimes the only, person a caller talks to at the Festival. 
• Become a Festival program expert and help patrons choose performances and seats, including accessible and group seating. 
• Process reservations, exchanges, and refunds accurately in Tessitura, working on a computer and taking calls on a headset with microphone in the call center. 
• Run phone and email campaigns that build relationships and promote performances, events, and merchandise. 
• Support the box office with merchandise fulfillment, brochure requests, and equipment upkeep. 
• Work onsite box offices and will call at Festival venues, and at community and promotional event pop-ups as scheduled. 
• As a Lead Ticket Agent (returning agents), mentor new agents and apprentices, be the approachable person peers turn to with questions, help train the team, and lead agent shifts onsite. 

What You’ll Bring 

• A genuine love of working with people and a warm, positive attitude that lifts everyone around you. 
• A hospitality-first mindset and a natural instinct to anticipate what people need before they ask. 
• Customer service experience in a high-volume retail, service, or hospitality setting. 
• Strong organization, attention to detail, and a calm approach under pressure. 
• A warm, friendly, helpful phone voice and clear communication skills. 
• Comfort working on a computer, a multi-line phone system, and a headset with microphone, and learning new software. 
• Experience with Tessitura or other ticketing software is a plus. 
• Prior Spoleto Festival USA experience is a plus, but not required. 

Spoleto Festival USA is internationally recognized as America’s premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston’s historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, jazz, folk, and rock music. Spoleto Festival USA is a 501(c)(3) charitable organization. 

The Role 

The Company Manager is an integral part of the Producing Department, providing operational, logistic, and creative support to the producers, production team, seasonal production departments, and artists of the annual Festival. You’ll lead housing and travel logistics for the Festival period and own department operations and planning year-round, working closely with all Producing staff and seasonal apprentices while interfacing with artists, production crew, vendors, and community partners. 

You’ll also hire, train, and supervise seasonal staff, including Festival Drivers and Apprentices, ensuring alignment with Festival standards and operational needs. Availability for nights, weekends, holidays, and extended hours is required during the Festival production period (April–mid-June), with occasional evenings and weekends required outside the Festival with advance notice. 

Position Type: Full-time, exempt, and benefit-eligible 

Location: Charleston, SC (hybrid), with on-site work required during the Festival production period 

Department: Producing 

Reports to: Producers 

What You’ll Do 

• Coordinate all housing needs for artists, production crew, seasonal staff, and consultants, including home rentals, hotel contracts, and College of Charleston dorm housing. 
• Manage the setup, closeout, and check-in/out procedures for all artist, production crew, and seasonal staff housing. 
• Collect and document travel plans, and support airport ground transfers, rental vehicles, parking passes, and driver scheduling. 
• Hire, train, and supervise seasonal staff, including Festival Drivers and Apprentices. 
• Help plan and facilitate travel for the annual Chorus and Orchestra Audition tours, and for artists attending off-season events such as donor events and season announcement performances. 
• Maintain and grow relationships with local housing partners, and assist in pursuing corporate sponsorship opportunities for housing, ground transportation, and travel. 
• Review policies and procedures annually to continually improve company management support for artists, production crew, and seasonal staff. 
• Contribute to long-range strategy and season planning with insights on housing and logistics. 

What You’ll Bring 

• Prior experience with company management, scheduling, or logistics in the performing arts, festivals, large-scale events, arts administration, or a related field. 
• Expertise in Microsoft Office Suite (SharePoint, Word, Outlook, Excel, and Teams), with comfort managing databases or large spreadsheets with exacting detail. 
• Exceptional verbal and written communication skills, including excellent email etiquette. 
• Strong attention to detail and organizational skills across written and numerical work. 
• A calm, composed approach to facilitating competing and overlapping priorities, and the ability to work long hours during the Festival period. 
• Excellent interpersonal skills, with the ability to collaborate across teams and engage effectively with artists, senior leadership, stakeholders, vendors, and volunteers. 
• Bachelor’s degree, background in arts/culture or production, knowledge of the Charleston area, apprentice-supervision experience, or cargo van driving experience are all a plus. 

Spoleto Festival USA is internationally recognized as America’s premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston’s historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization. 

The Role 

The Orchestra Librarian purchases, prepares, and distributes orchestral parts for all Orchestra services at Spoleto Festival USA, working closely with the Producing Office, Orchestra Manager, and Music Director for the Orchestra. For many productions, this role’s preparation work — bowed parts, marked cuts, clean page turns — shapes how smoothly every rehearsal and performance runs. 

This is a year-round, variable-hour role with hours that shift substantially across the year: light, remote support for most of the year, ramping up to full-time, on-site coverage in Charleston in the weeks surrounding the Festival. The ideal candidate is a detail-oriented, self-directed orchestra library professional who is equally comfortable managing a quiet remote prep season and a high-intensity Festival period. 

Position Type: Year-round, variable-hour, exempt, not benefit-eligible 

Location: Remote (Off-Season and Prep Period); on-site in Charleston, SC (Festival Period) 

Department: Producing 

Reports to: Producer 

What You’ll Do 

• Purchase, rent, and prepare orchestral parts for all Orchestra programs, including operas, ballets, orchestra concerts, choral-orchestral performances, and theater productions featuring orchestra fellows. 
• Bow, mark cuts, prepare page turns, and mark other notations in orchestral parts, in collaboration with conductors. 
• Scan and organize parts for advance distribution, and maintain a clear, user-friendly electronic file structure. 
• Create and distribute score copies for conductors, assistant conductors, and composers as needed. 
• Support all orchestra rehearsals during the Festival period, staff the Orchestra Library, and distribute parts on-site with the help of the Orchestra Library Apprentice. 
• Assist in hiring, training, and supervising the Orchestra Library Apprentice. 
• Communicate regularly with the Producing Office and Orchestra leadership throughout the year. 

What You’ll Bring 

• 2+ years of demonstrated experience working in a professional orchestra library; internships and seasonal work are acceptable, with a strong preference for candidates who have led on concerts. 
• Knowledge of music notation and industry best practices for library procedures, including experience preparing parts and orchestral sets from scratch, such as fresh parts and/or world premieres. 
• Comfort with a range of technology, especially copy machines of various models, and filesharing tools like Dropbox. 
• Exceptional attention to detail and the ability to manage multiple projects in a fast-moving environment. 
• Discretion, integrity, and a calm demeanor under pressure, with strong verbal, written, and interpersonal communication skills. 
• Ability to work independently and meet deadlines during long stretches of remote work. 
• Bachelor’s degree in music or a related field a plus; nonprofit arts or festival experience a plus. 

Spoleto Festival USA is internationally recognized as America's premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston's historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization.

The Venues

Venue Coordinators are situated at two extraordinary venues in Charleston, South Carolina: 14G and Festival Hall. These dynamic and versatile venues offer indoor and outdoor space that can accommodate a wide range of events and occasions, and are managed and operated by Spoleto Festival USA.

The Role

Venue Coordinators are the face of Spoleto Festival USA at 14G and Festival Hall. This role owns the onsite experience for every client, vendor, and guest who comes through the door, and is also responsible for the safety, security, and condition of the facility during the shift. Venue Coordinators most often work solo onsite with no other Spoleto staff present, so we're looking for someone proactive, trustworthy, and comfortable exercising independent judgment, handling conflict gracefully, and solving problems on the spot. At Spoleto, nothing is ever “usual,” so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it.

Please note, Venue Coordinators are generally not scheduled during our Festival season in the months of May and June. Most shifts occur between July and April.

Position Type: Hourly, non-exempt, part-time/intermittent, not benefit-eligible

Hours: Not guaranteed; on average, Venue Coordinators work one to two events a month, and shifts are yours to choose

Anticipated Start Date: There is no specific anticipated start date, as we are continually seeking qualified candidates

Location: Charleston, SC (onsite) — 14G and Festival Hall

Department: Operations

Reports to: Operations Manager

What You'll Do

• Serve as the primary onsite point of contact for clients, vendors, and guests, most often working independently without other staff present.
• Collaborate with event organizers, clients, and vendors to ensure flawless event execution.
• Oversee setup, breakdown, and organization of event spaces, and open and close the venue as required.
• Conduct pre- and post-event inspections to keep the venue clean, well-maintained, and ready for use.
• Maintain a professional, welcoming demeanor with clients, guests, and vendors, and resolve concerns in real time, exercising sound, independent judgment.
• Monitor event activities for compliance with venue policies and safety regulations, and serve as the primary onsite point of contact for emergency response.
• Assist with crowd control and other event-day logistics.
• Help maintain inventory of event supplies and equipment, and complete event and incident reports as needed.

What You'll Bring

• Prior experience in a customer-facing role such as events, hospitality, or retail.
• Demonstrated ability to work independently and exercise sound, on-the-spot judgment.
• Trustworthy and reliable, comfortable serving as the sole onsite representative during a shift.
• Experience navigating and de-escalating conflict, and resolving unexpected issues in real time.
• A proactive, self-starting approach; you anticipate needs and address them before they become problems.
• Ability to work well under pressure and adapt to changing event dynamics, with strong organizational skills and attention to detail.
• Basic knowledge of event setup and audiovisual equipment operation.
• A positive, service-first attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and comfort learning new tools.

Spoleto Festival USA is internationally recognized as America’s premier performing arts festival. For 17 days and nights each spring, Spoleto Festival USA fills Charleston’s historic theaters, churches, and outdoor spaces with performances in opera; theater; dance; and chamber, symphonic, choral, and jazz music. Spoleto Festival USA is a 501(c)(3) charitable organization.

The Role

The Associate Director of Visitor Experience & Ticketing owns the guest, patron, and audience experience at Spoleto Festival USA, from the first call to the box office through the final curtain. For many patrons, this team is the first, the last, and sometimes the only interaction they have with the Festival, and this role sets the standard for what that interaction feels like.

This year-round, full-time role leads and motivates the ticketing and visitor experience team, sets the vision for ticketing and guest experience, and serves as the Festival’s subject matter expert on ticketing, box office, group sales, and front-of-house operations within Tessitura. The ideal candidate is both a strategic thinker and a hands-on leader: someone who can analyze patron data, manage budgets, and work alongside the team to build the systems, processes, and culture that deliver a top-of-class experience.

Position Type: Full-time, exempt, and benefit-eligible

Location: Charleston, SC (onsite)

Department: Box Office & Visitor Experience

Reports to: Director of Operations & People

What You’ll Do

• Own the guest, patron, and audience experience across every channel: call center, box office and kiosks, online, and at Festival venues.
• Set the strategy for ticketing, box office, and front-of-house operations as the Festival’s subject matter expert and a Tessitura super user, overseeing the build of 100+ performances a season and managing dynamic pricing.
• Lead and motivate a team spanning full-time, seasonal, and volunteer staff, including House Managers, ticket agents, and apprentices, in partnership with department managers.
• Drive attendance, retention, and earned revenue through smart ticketing strategy, accessible service, and strong cross-departmental partnerships.
• Guide the team in building the systems, processes, and training that bring consistency to a fast-growing department.
• Direct merchandise fulfillment and inventory management, and guide group sales and digital ticketing communications, including know-before-you-go messaging.

What You’ll Bring

• 5+ years of progressive experience in box office, ticketing, or visitor experience, including leadership or supervisory experience.
• Hands-on Tessitura experience strongly preferred, including building 100+ performances a season, seat maps, pricing, and packages.
• A proactive, organized, process-driven approach; you build systems where none exist.
• Strong analytical skills and comfort managing budgets and revenue reporting.
• Excellent communication and sound judgment handling sensitive patron, donor, and personnel matters.
• Working knowledge of the Americans with Disabilities Act (ADA) as it relates to accessible seating, entry, and patron service.
• Proficiency in Microsoft Office, especially Excel and Outlook, and comfort learning new systems.
• Bachelor’s degree or equivalent experience; nonprofit arts or festival experience a plus.